Why Shop With Us?

Why Shop With Us?

Established Since 2006

We are a professional and established family run business, with 13 years experience in online furniture retail.

No Quibble Returns

Changed your mind? Not a problem. Simply return the item to us within 14 days for a full refund or exchange*. To save you a trip to the Post Office, we can also arrange collection via courier, or you can drop your parcel off at a local parcel shop.

*excluding made to order products. 

Experienced, Friendly Customer Service Team

Contact our team Monday - Friday 09.30-17.00. Need advice on colour choices? Or perhaps you require more specific furniture dimensions. Simply send an email to info@theorchardhomeandgifts.com, or speak to us on our handy Live Chat facility, where you'll speak to real people, not bots!

Price Promise

We are committed to sourcing and manufacturing high quality product at the most competitive prices, whilst providing excellent service. We monitor our prices regularly against other online retailers.  If you see an identical piece of furniture with another online retailer, as long as their terms of sale and delivery are directly comparable and there is no obvious price anomaly, then we will seek to match that price 

Secure Payments

We provide a fully SSL secure online and telephone payment process using SagePay, authenticated by Verisign. The padlock security symbol will show as soon as you reach the checkout. 

Member of the FSB

We are an active and acredited member of the Federation of Small Businesses.

Tracked Delivery Service

All of our larger home accessory and furniture items are delivered via a fully tracked service. In most instances you will receive a text or email in advance to advise of your delivery date, which you can opt to choose, or pick an alternative day. 

After Sales Care

Our team will walk you through your order, right from the start, up to the point you are fully satisfied with the completion of your order. We are in close contact with our delivery service providers, so can offer up to the minute delivery information as and when you require. 

We're here to help. Don't hesitate in contacting one of our team today - tel: 0116 326 6720, email: info@theorchardhomeandgifts.com