Delivery Charges UK Mainland
Small Accessory Item - Standard Delivery (usually delivered with Royal Mail)
Larger Accessory Items - Non Standard Delivery (your order requires delivery via a courier service)
Small Furniture (delivered via courier or a specialist furniture delivery service)
Large Furniture (delivered via a specialist furniture delivery service)
Free Delivery Promotions
During times when our Free Delivery promotions are running, Free Delivery is applied to UK Mainland orders only and on occasions excludes Highlands. Please contact our team at firstname.lastname@example.org if you require confirmation.
The promotional delivery discount does not include return delivery charges. If you require The Orchard to arrange the return of your order, a standard return delivery charge will apply. Charges are based on the size and weight of the item. Please contact our team at email@example.com if you require a return delivery quote.
More delivery information
All delivery options are subject to availability and working days exclude public holidays.
On rare occasions, we may need to deliver items outside the published timed windows. We can't always guarantee delivery within our usual timescales to more remote rural areas.
Multiple item delivery lead times
If your order contains multiple items with different lead times, the longest lead time item will apply for the overall dispatch time of the order. Part-shipments are also available upon request, at an additional cost.
Made to Order
Delivery of made-to-order items can take up to 24 weeks from the date of ordering. We take the ‘order date’ as the date on which full payment or a deposit payment is received.
Regrettably, delivery is not available to BFPO addresses.
Wherever possible, The Orchard aims to reduce packaging wastage by recycling the outer packaging boxes. We also cut back on using plastic packaging, to make it easier for you to also recycle at home.
Furniture delivery - how it works
Some of our small furniture items (bedside tables, benches, etc) are delivered via standard UK couriers. You will receive a text or email in advance to confirm the day of delivery. You will also receive a text on the day of delivery from our delivery courier to confirm your one-hour timeslot.
Our standard couriers do not unpack the goods when they make a delivery. It is the responsibility of our customers to ensure any visible/audible damage is noted on the delivery manifest and signed for by the customer as 'damaged'. Claims made after a delivery has been signed for in good condition may not be liable for compensation.
If no-one is available at the delivery address, a calling card will be left by the courier at the premises. If you do not respond to the calling card/re-arrange a delivery date within 5 days, the item will be returned to The Orchard. A re-delivery charge will be levied at the same rate as the standard delivery rate for the product/s. This must be paid prior to a re-delivery being scheduled.
In case customers wish to intercept a delivery, post dispatch and require the order to be sent to a different delivery address, there may be a re-direct surcharge levied by the courier company, which is payable to The Orchard prior to delivery.
Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place', or with a neighbour, do so at their own risk. The Orchard's delivery partner companies are only able to take responsibility for orders which have been checked and signed for at the point of delivery.
Furniture deliveries are undertaken by our delivery partners who use consolidated furniture vehicles to keep costs competitive.
Delivery is typically to the ground floor only. Due to insurance terms, the drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers may agree to assist move lighter/smaller furniture items up flights of stairs. Please note that insurance does not cover damage caused to the item, or damage caused to the premises when being carried up stairs by the customer/nominated person.
Once a furniture order is ready for dispatch, customers will be contacted by our furniture delivery company within 7 days to arrange a suitable delivery date. Customers will be informed of the delivery date via text or email, a minimum of 24 hours in advance of the delivery date.
In case customers are unable to accept delivery on the date offered, our delivery company will re-schedule for a future date. Customers will be contacted within an estimated 7 working days to confirm the new scheduled delivery date.
Our delivery company typically delivers to each postcode area in the UK once a week. Early morning deliveries are sometimes available, which should be requested when speaking with the delivery company.
Customers can request a pre-delivery call/text from the driver, to confirm the estimated time of arrival.
Some of our furniture deliveries are carried out by a one man delivery service. This means that for bulky, or heavy furniture, the recipient will be required to organise assistance at the point of delivery.
It is the customer's responsibility to ensure floors at the delivery premises are well protected, to guard against any damage during delivery.
The small print...
Before your delivery is scheduled, ensure that your new piece of furniture will fit, not only in the room of your choice but also through the access entry points, such as the front door, stairways and hallways. The majority of our bespoke furniture is pre-built and will require two people to carry and room to turn.
The dimensions of each piece of furniture can be found on the product pages - please use them as a reference when measuring your space.
If you require assistance with ensuring you have suitable space for your new item, please feel free to call our customer service team on 0116 326 6720, or email firstname.lastname@example.org
In case access is not possible on the day of delivery, please note that a return delivery charge will be deducted from any refund or exchange processed. Please contact us at email@example.com for a return delivery charge quote.
Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place'/with a neighbour, do so at their own risk. The Orchard's delivery partner companies are only able to take responsibility for orders which have been signed for at the point of delivery.
If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
Once a date has been scheduled and confirmed with the delivery company, it is the customer's responsibility to ensure they are available on the stated delivery date.
If the customer is unable to accept delivery on the first scheduled delivery attempt, an additional delivery charge, at the standard delivery rate for that product/s, will be levied. Once payment for this second delivery has been made to The Orchard, a future delivery date can be scheduled.
It is the customer's responsibility to ensure the delivery address given is accurate. If the order is subsequently delivered to an incorrect address, the customer will be charged for the collection and return delivery, at the standard delivery rate for that product/s. If the customer wishes the item to be resent to a different address, the customer will be charged for the outbound delivery, at the standard delivery rate for the product/s.
When taking delivery of your Furniture
An adult must be available at the delivery address to check the products and sign and acknowledge their receipt in a safe and satisfactory condition.
Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition. However please ensure you familiarize yourself with our terms and conditions and the information detailed below, regarding your acceptance of goods delivered from The Orchard.
The Orchard’s courier partners insure against damage caused during transit and it is The Orchard’s policy to do its utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable, trained furniture courier companies, however on very rare occasions, damage may be caused during transit.
In order to ensure The Orchard can claim on behalf of the customer, we ask that our customers adhere to the following procedures at the time of delivery:
At the point of delivery, please ensure you make a note of any damage to the outer box and sign the courier's manifest as 'Damage to box. Unchecked'.
For the delivery of large furniture, it is the customer's responsibility to request the driver unpacks the item and checks are carried out for any signs of damage. In instances where the delivery driver does not allow inspection, please mark the manifest as 'Courier refused inspection of goods. Unchecked'. If the recipient does not have time to check the item at the point delivery, please mark the manifest as 'Customer unable to inspect goods. Unchecked'.
If a product has not been checked for signs of damage at the point of delivery, do not accept and sign for the goods as in 'good condition'. Customer claims for any damage to either the goods or the property, reported after the item has been signed for as in good condition, will be refused. Our decision is final.
If you wish to return the item, due to damage, you are within your rights to refuse the delivery and ask the delivery driver to immediately return the item. Please inform The Orchard on 0116 326 6720, or email firstname.lastname@example.org within 24 hours if you have refused a delivery, attaching images of the alleged damage if possible.